When you call, you’ll connect with a trained peer who understands the importance of listening without judgment.

Our service offers:

• A safe space to share your story.
• Empathy and understanding from someone with lived experience.
• Strategies for coping and navigating challenges.

Whether you’re looking for someone to talk to, practical coping strategies, or just a listening ear, we’re here to support you.

Our friendly volunteers have lived through their own mental health challenges, so you can be sure that when you pick up the phone, you will connect with someone who understands the importance of sharing stories and being heard.

No callers put on hold or in a queue
We understand a queue can be less than ideal when you want to talk to someone. If the ListenWell team are in a busy period, calls will go to a managed voicemail to leave your preferred contact details. We’ll call back every message as soon as we possibly can.

Who this service is for

ListenWell is available to:

• Anyone needing a compassionate listener.
  Participants in Wellways programs.
  People transitioning from Wellways support to community or other services.

Cost

Free

Opening Hours

ListenWell is available Monday to Friday, from 9am to 9pm, except public holidays.

How this service is delivered

• Call or visit us online

  If you don’t know which way to turn, who to talk to or need support to understand the mental health system, call our ListenWell Helpline.