National Dementia Helpline

The National Dementia Helpline is a free telephone service that provides information and advice to:
– people living with dementia
– people concerned about changes to memory and thinking
– people living with Mild Cognitive Impairment (MCI)
– family, friends and carers of people living with dementia
– people who work in health and aged care

In addition to sharing information and advice, the team can also:
– provide emotional support and guidance
– connect you to Dementia Australia and community support services and programs
– discuss government support, including My Aged Care, National Disability Insurance Scheme (NDIS), Carer Gateway and Dementia Behaviour Management Advisory Service (DBMAS)

Who this service is for

The Helpline is for anyone

Cost

Free

Opening Hours

The Helpline operates nationally from 8.00am to 8.00pm Monday to Friday (except public holidays).

Webchat operates between 9.00am and 5.00pm EST, Monday to Friday excluding public holidays.
When webchat is not available we will contact you the next business day if you call and leave a message or send us an email.

How this service is delivered

  • Call or visit us online

    Free call 1800 100 500.
    Webchat: dementia.org.au/helpline/webchat
    Email: helpline@dementia.org.au

    If you require the assistance of an interpreter, please call the Translating and Interpreting Service on 131 450.

    If you are deaf or have a hearing or speech impairment, please call the National Relay Service on 133 677.

Updated: 12/12/2023

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