Lifeline 13 11 14 crisis support

Lifeine's 13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals.

If you need crisis support call 13 11 14 now.

If life is in immediate danger call 000.

You may feel more comfortable contacting us online rather than over the phone can, we have counsellors you can chat with online. see below for more details.

What happens when you call 13 11 14?
Our trained Telephone Crisis Supporters will answer your call and:
- Listen to your situation
- Provide immediate support
- Assist to clarify options and choices available to you
- Provide you with referral information for other services in your local area.

National Relay Service
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY (teletypewriter) users phone 133 677 then ask for 13 11 14
- Speak and Listen users phone 1300 555 727 then ask for 13 11 14
- Internet relay users connect to the NRS then ask for 13 11 14

Free Translating and Information Service
A free interpreting service for people who do not speak English is available for 13 11 14. To access this service please:
1) Call TIS on 131 450 and ask to talk to Lifeline on 13 11 14 in the language required.
2) TIS will call 13 11 14 on behalf of the caller.

A call to TIS is the cost of a local call from landlines (additional charges apply for mobiles).

Find out more at: www.tisnational.gov.au

During a chat session, trained Online Crisis Supporters will:
- Listen to your situation
- Provide immediate support
- Assist to clarify options and choices available to you
- Provide you with referral information for other services in your local area
- Crisis Support Chat
- Demand for our crisis support chat service is high and wait times can be long. Please be patient.

Who this service is for

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation.

Cost

Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans.

Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.

Pre-paid customers who are out-of-credit will be connected to 13 11 14 until the prepaid service is suspended. The out-of-credit period varies depending on providers but is typically between 30 days and 6 months.

Opening Hours

24/7

How this service is delivered

  • Call or visit us online

    Lifeline's Crisis Support Volunteers are available 24/7. If you struggle talking on the phone you can Text Lifeline on 0477 13 11 14, available 6.00pm to midnight (AEDT), 7 days a week.

Updated: 05/05/2020